Terms and Conditions

Last updated: 24-10-2025
Effective from: 24-10-2025

Welcome to the website of The Royal Lion Hotel (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website https://lion-hotel.co.uk/ (the “Website”) and any bookings, stays, or related services you make or use through us.

By using our Website, making a booking, or staying with us, you agree to these Terms. If you do not agree, please do not use our Website or services.

1. About Us

Lion Hotel
Address: North Beach, Tenby, SA70 7EX, United Kingdom
Email: in**@***********co.uk
Telephone: 01834 842127

We operate hotel accommodation, dining, and event services in the United Kingdom.

2. Use of the Website

  • The Website is provided for lawful use only. You agree not to use it in any way that may damage, disable, or impair its operation or infringe the rights of others.
  • You must not attempt to gain unauthorised access to the Website, its server, or any connected systems.
  • We make reasonable efforts to ensure that the Website content is accurate and up-to-date, but we do not guarantee its accuracy, completeness, or availability at all times.
  • We may update or change the Website, or suspend access temporarily or permanently, without notice.

3. Bookings and Reservations

  • All bookings are subject to availability and confirmation.
  • When you make a booking, you agree that the information you provide is accurate and complete.
  • A booking is only confirmed once you receive a written confirmation from us (by email or booking platform).
  • You must be at least 18 years old to make a booking or stay without an adult.
  • We reserve the right to refuse any booking at our discretion.

Deposits and Payments

  • We may require a deposit or full payment at the time of booking. Payment details will be clearly stated during the booking process.
  • Accepted payment methods include [insert payment methods, e.g., Visa, Mastercard, etc.].

Cancellation Policy

  • Cancellations and amendments must be made in accordance with the terms stated on your booking confirmation.
  • If you cancel within the free-cancellation window, no charge will apply.
  • If you cancel after this period, fail to show up, or leave early, a charge equivalent to [insert details, e.g., first night’s stay or full booking amount] may apply.
  • Group or event bookings may have different cancellation policies, which will be confirmed at the time of booking.

Non-Arrival (No-Show)

Failure to arrive without prior notice will result in a charge as stated in your booking confirmation.

4. Check-in and Check-out

  • Check-in time: [insert time]
  • Check-out time: [insert time]
    Early check-in or late check-out may be available on request and subject to availability and additional charges.

Guests must present valid identification at check-in.

5. Guest Conduct

  • Guests must behave respectfully toward other guests, staff, and property.
  • Smoking (including e-cigarettes) is prohibited in all indoor areas unless designated otherwise.
  • Pets are allowed only where expressly stated in your booking confirmation.
  • We reserve the right to evict guests who cause damage, disturbance, or engage in unlawful behaviour, without refund.

6. Damage, Loss, and Liability

  • You are responsible for any damage or loss caused by you or your party during your stay.
  • We reserve the right to charge your card for the cost of repairs, replacement, or cleaning required as a result of your actions.
  • Personal belongings are left at your own risk. We accept no liability for loss, theft, or damage to your property unless caused by our negligence.
  • Our total liability for any loss or damage arising from your stay or use of our services is limited to the amount you paid for your booking, except where such limitation is prohibited by law.

7. Events and Group Bookings

If you book the hotel for an event, wedding, or group stay:

  • Specific terms may apply, including deposits, cancellation deadlines, and liability for damage or noise disturbance.
  • You agree to comply with all event-specific conditions provided to you in writing.

8. Restaurant, Bar, and Facilities

  • Restaurant, bar, and other facilities are subject to availability and operating hours.
  • We reserve the right to modify menus, pricing, or availability without prior notice.
  • All food and drink must be consumed within the licensed areas unless otherwise approved.

9. Prices and Taxes

  • Prices are quoted in GBP (£) and include VAT unless stated otherwise.
  • We reserve the right to correct pricing errors or adjust rates due to changes in tax, legislation, or business costs.

10. Promotions and Vouchers

  • Any offers, promotions, or vouchers are subject to their specific terms and validity dates.
  • Offers cannot be combined unless explicitly stated.
  • We reserve the right to withdraw or amend promotions at any time.

11. Privacy and Data Protection

Your privacy is important to us. Our use of personal information is governed by our Privacy Policy which explains how we collect, use, and protect your data in accordance with the UK GDPR and Data Protection Act 2018.

12. Intellectual Property

All text, images, graphics, and other content on this Website are the property of Lion Hotel or its licensors.
You may not reproduce, distribute, or use our materials for commercial purposes without our written consent.

13. Links to Third-Party Sites

Our Website may include links to third-party websites. We are not responsible for their content, accuracy, or privacy practices.
Use of such sites is at your own risk.

14. Limitation of Liability

  • We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other matter where it would be unlawful to do so.
  • To the fullest extent permitted by law, we exclude all implied conditions, warranties, or representations relating to this Website or the services provided.
  • We shall not be liable for any loss of profit, goodwill, opportunity, data, or any indirect or consequential loss.

15. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including natural disasters, pandemics, acts of government, or industrial disputes.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

For questions about these Terms or your booking, please contact:
Lion Hotel
Address: North Beach, Tenby, SA70 7EX, United Kingdom
Email: in**@***********co.uk
Telephone: 01834 842127

18. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be available on our Website.
Continued use of our services or Website constitutes acceptance of the updated Terms.